anyconnect connectivity issue

[AntoineBAK]

Hello

i'm blocked at the first stage of anyconnect configuration

Basic config is made on my appliance, ddns hostname, no certificate, subnet generated for auto vpn

when i tried on my laptop to connect to the MX with anyconnect, i have the following message

Connection failed due to servor communication errors. Try to reestablish the connection.

Did I forgot a step in the configuration ?

thanks

[alemabrahao]

Is your MX behind a NAT?

[AntoineBAK]

I can said that, behind an Orange personal livebox with only one public IP configured on the box. There is a private interconnection between by MX and the livebox. The MX need to be configured directly with a public IP right ?

[alemabrahao]

Yes, it's correct. Can you see any log about Anyconnect on Meraki dashboard?

[AntoineBAK]

Yes 

msg: AnyConnect server is shutting down

Currently, the MX is configured with a private IP, the box has only one Public IP

I guess if i modify with a public IP it should works well

Antoine

[alemabrahao]

Have you checked the troubleshooting documentation?

https://documentation.meraki.com/MX/Client_VPN/AnyConnect_on_the_MX_Appliance/AnyConnect_Troubleshoo...

[RyanFinn]

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@alemabrahao wrote:

Have you checked the troubleshooting documentation?

https://documentation.meraki.com/MX/Client_VPN/AnyConnect_on_the_MX_Appliance/AnyConnect_Troubleshoo...

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Thanks for sharing this documentation, I really need it right now. 

[alemabrahao]

Did you turn off the system firewall or antivirus? Maybe they could be blocking something.

[AntoineBAK]

yes checked for it but didn't found my issue, i will check thanks

[alemabrahao]

Well, It looks like an SSL error, could you check the message history on the Anyconnect?