Unplanned reboot on a MX67

[Nightstick]

Hi, 

Since I had deployed the stable on the 28th of June : 18.211.6. I'm experiencing some trouble on my 

MX 67 reboots so many times. 

You will find some picture in attached file.

Is it a knows issues ?

Is anyone can help me ? It will be with pleasure.

Brice 

[Nightstick]

[cmr · Accepted solution]

That cycle indicates that the firmware is trying to apply, fails and retries.  I would revert the upgrade and see if it becomes stable.

[PhilipDAth]

Contact support and ask them to verify that the upgrade was successful.  There is some regular event happening and they'll be able to see what it is.

[Mloraditch]

There are no public known issues for MX67s and reboots. The release notes are not always comprehensive and I suggest contacting support so that your issue can be investigated and logged to be fixed if not already known.

[Brash]

As stated above, your best bet is to contact support as they can provide more information.

A couple of additional things you can do are:

 - Check the event logs in the Meraki dashboard to see if there's any relevant events for the MX around that time

 - Download a log dump from the local device admin page of the MX. Support can parse it to get more detail as to the reason for the crash.

[Nightstick]

The Support will replace me the MX with a RMA , the MX is still on the old firmware and try again and again to apply the new one. It's seams to be linked with a hardware issue. 

Best regards for your helps.

Brice