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Switch showing offline on dashboard

SOLVED
A model citizen

Switch showing offline on dashboard

I have a Netgear connected to the MX.  But on dashboard, it's showing as offline.  I can ping the switch from MX and the laptop is getting dhcp from the switch, so I know the switch is alive.

 

I tried a different browser and it's showing the same thing.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Kind of a big deal

Re: Switch showing offline on dashboard

This KB doc is for Wireless, but it applies to all platforms AFAIK. 

 

https://documentation.meraki.com/MR/Monitoring_and_Reporting/Wireless_Clients_Don't_Appear_on_Client...

 

There's a threshold of traffic they need to exceed before they appear green (or at all).

14 REPLIES 14
Highlighted
Kind of a big deal

Re: Switch showing offline on dashboard

Does the port light up physically on the MX?

A model citizen

Re: Switch showing offline on dashboard

Yes, I have link lights on the MX, and if I go to tools on the dashboard, I can ping the switch by it's IP address.  Could it be because it's a non Meraki switch?

Kind of a big deal

Re: Switch showing offline on dashboard

What's the port status when you click on client? Could be something simple because you're getting through. Try different cable and reboot Netgear just to say you did or you probably did I'm assuming. 😊 

A model citizen

Re: Switch showing offline on dashboard

not sure what you mean by port status, but it's the same as the image on my post.  Its grayed out.

Kind of a big deal

Re: Switch showing offline on dashboard

When you click on client with the MAC address on the "Description"

A model citizen

Re: Switch showing offline on dashboard

It's showing grayed on that page also.  I'm going to open a case with Meraki.

Kind of a big deal

Re: Switch showing offline on dashboard

I am curious about this. Let me know what the problem is if it gets resolved. Unless your Netgear switch is ancient and you have to use a cross-over cable(joke lol) not sure what it might be.

A model citizen

Re: Switch showing offline on dashboard

I'll let you know.  It's not an ancient switch 🙂

Kind of a big deal

Re: Switch showing offline on dashboard

This KB doc is for Wireless, but it applies to all platforms AFAIK. 

 

https://documentation.meraki.com/MR/Monitoring_and_Reporting/Wireless_Clients_Don't_Appear_on_Client...

 

There's a threshold of traffic they need to exceed before they appear green (or at all).

A model citizen

Re: Switch showing offline on dashboard

@jdsilva 

 

Interesting.  I opened a case with Meraki, let's see what they say.

A model citizen

Re: Switch showing offline on dashboard

@kYutobi @jdsilva 

 

I got a reply from Meraki support.  They said "Devices will appear in the Network-Wide > Clients page if they pass any Internet Traffic. Connectivity for the device will show up, so long as the device is passing traffic. If the device does not pass traffic for more than a minute then it is marked as offline."

 

https://documentation.meraki.com/MR/Monitoring_and_Reporting/Clients_Usage_Page_Overview#Navigating_...

Kind of a big deal

Re: Switch showing offline on dashboard

@tantony  Thank you for the info. Very insightful.

A model citizen

Re: Switch showing offline on dashboard

@kYutobi

 

You're welcome

Here to help

Re: Switch showing offline on dashboard

It’s a dumb switch. Dump it and get a MS. 😃 

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