Support Only "features"

[lpopejoy]

I am on 30 min (and counting) on the phone to get support to enable the "feature" to make Cellular firewall rules apply to Wan2.  

1. Could there PLEASE be some formal documentation of said back-end features?  
2. And PLEASE...  Don't make me call or put a support case in.  We support over a hundred networks.  To say I have better things to do with my time (as I'm sure your support team does as well) would be a gross understatement.  

I feel like the above would be a huge step in the right direction for a company that prides itself in simplicity.  Nothing about this is simple.  

Thank you

[GreenMan]

Right now, this does require Support to enable, I'm afraid.   In many cases, the need to have these enabled is documented in the relevant KB article   https://meraki.cisco.com/meraki-support/open-a-support-case/     ...though not in this case, I notice;   I have just requested internally that this be added.

When I get chance I will do some digging as to why this option isn't available in the UI too.   On the face of it, I can't see wht that's not been done already, TBH - but engineering tend to have visibility of all the potetntial complications.   What I'd recommend is speaking with your Meraki account team to make a formal request on your behalf;  the Community isn't really a forum for that.

Note you can raise a case via the Dashboard, rather than wait on the phone (though I'm surprised you've been waiting 30 mins - it's not usually that busy).

If you can't access Dashboard, cases can also be raised online: https://meraki.cisco.com/meraki-support/open-a-support-case/ 

[lpopejoy]

I'm actually still waiting.  As the person who took the call had to submit a case internally to another team.

Thanks for the input!