Solid Orange LED on Meraki Device - No Local Connection

[cyriel95]

Hello Meraki Community,

This morning, I arrived at the office and noticed that my Meraki device had a solid orange LED. I was unable to connect locally. I accessed the cloud via an alternative internet source and saw a notification that the connection had been down for over 24 hours (I was away for the weekend).

Could anyone advise on the next steps to resolve this issue? I have checked the event log, but I'm not sure how to proceed.

Thank you in advance for your help!

Best regards,

[Brash]

Your next steps would be a long the lines of:

 - Try to connect to the local status page

-  Verify that your internet connection isn't the cause of the issue (eg. Test with another device)

 - Factory reset the device

If after those you still can't get it connected to the Internet and/or cannot access the local device page, open a case with support via the dashboard or phone.

[cyriel95]

I connected my PC directly to the Meraki via the Ethernet ports, but the LEDs did not light up, and I have no access to the Meraki MX84. The internet is not the cause of the problem as I am using the same source to connect with another device. I tried to reset the device, but the orange LED remains solid for 30 seconds without rebooting or blinking.

[Brash]

If you've tried factory resetting the MX (link for reference below) and still cannot access the local device page via LAN ports, log a case with support.

Resetting Cisco Meraki Devices to Factory Defaults - Cisco Meraki Documentation