Remove an license from dashboard

Solved
Nikunj
Comes here often

Remove an license from dashboard

Hello Team,

 

Need to remove an license from dashbaord but im not getting an option like undo except move. PFA snapshot and let me know how can i do it.

 

Nikunj_0-1688653661506.png

 

1 Accepted Solution
PhilipDAth
Kind of a big deal
Kind of a big deal

You can only remove an incorrectly applied licence within 7 days of applying it.  Here is the documentation around removing licences:

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Co-Termination_Licensing_Ov... 

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5 Replies 5
alemabrahao
Kind of a big deal
Kind of a big deal

You need to open a support case, but I'm not sure if they can do It.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
GreenMan
Meraki Employee
Meraki Employee

Why would you want to remove a license from the Dashboard?

Nikunj
Comes here often

it has been mistakenly applied there

GreenMan
Meraki Employee
Meraki Employee

In which case, you'd normally want to move it, rather than remove it - as the clock is still ticking down on it, whether it's active in an Organization or not.

I guess you might want to remove and return it (obtain a credit), if it is, for example, at the wrong MX license level - but you'd need to speak to your Meraki account team about that.

 

If you do want to use it elsewhere, in most instances license moves can be done directly, these days - you wouldn't, as a separate step, remove it first;   https://documentation.meraki.com/General_Administration/Licensing/How_to_do_a_License_Transfer_in_Co...

PhilipDAth
Kind of a big deal
Kind of a big deal

You can only remove an incorrectly applied licence within 7 days of applying it.  Here is the documentation around removing licences:

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Co-Termination_Licensing_Ov... 

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