Problems registering devices to the meraki cloud

[fsantos]

I am trying to add an MX67 to the meraki cloud, the device tells me locally that it is connected to the Internet but not to the meraki cloud, the device is directly connected to the ISP and the port blocking problem has been ruled out. Do you have any recommendation?

[FabianSchleef]

Hi,

sounds silly but factory resetting the device did the trick for me several times.

Whats also helping sometimes (also silly) is switching from new to old Dashboard design.

[Crocker · Accepted solution]

Throwing my hat in for the factory reset, that fixes all sorts of weird issues that I've bumped into.

I've also seen a few rare situations where it takes way, way longer than usual for an MX to finally show as online/green in the Dashboard. Like hours.

[fsantos]

Thanks, the day you are deploying there was a general crash with the meraki dashboard. I do not doubt that the two proposals suggested can solve!