Meraki showing 'Bad Gateway', no internet connectivity

SOLVED
tantony
Head in the Cloud

Meraki showing 'Bad Gateway', no internet connectivity

I had a brief internet outage, and when I looked at the MX68, it's showing solid orange.  I restarted it, and now its showing solid white.

 

When I look at the log it says 'Bad Gateway', 'No Internet Connectivity' around the time it happened.

 

Is this a problem with the Meraki or my ISP?  I'm calling Meraki support, but no one is picking up.

1 ACCEPTED SOLUTION

Accepted Solutions
UCcert
Kind of a big deal

Re: Meraki showing 'Bad Gateway', no internet connectivity

hi @tantony more than likely your IPS

 

Info taken from Meraki event log documentation

 

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Meraki_Event_Log

 

Bad Gateway: Events related to communication issues with the gateway.

  • There are two reasons why this event would be logged:
    • No_lan_connectivity - The gateway is not responding to ARP requests
    • No_inet_connectivity - The Internet and/or DNS connectivity tests are not passing

 

Did you lose internet connectivity at the same time?

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

View solution in original post

3 REPLIES 3
UCcert
Kind of a big deal

Re: Meraki showing 'Bad Gateway', no internet connectivity

hi @tantony more than likely your IPS

 

Info taken from Meraki event log documentation

 

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Meraki_Event_Log

 

Bad Gateway: Events related to communication issues with the gateway.

  • There are two reasons why this event would be logged:
    • No_lan_connectivity - The gateway is not responding to ARP requests
    • No_inet_connectivity - The Internet and/or DNS connectivity tests are not passing

 

Did you lose internet connectivity at the same time?

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

View solution in original post

tantony
Head in the Cloud

Re: Meraki showing 'Bad Gateway', no internet connectivity

Yes, I belive its my ISP, but just want to make sure.  I didn't make any changes to Meraki.

UCcert
Kind of a big deal

Re: Meraki showing 'Bad Gateway', no internet connectivity

More than likely your ISP if the device suddenly unregisters and alerts.

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
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