Meraki Support Case Page Not Loading – Showing “No Data”

[Shubh3738]

Iam facing an issue with the Meraki Dashboard → Support → Cases page.

The page is not loading properly and is showing “No Data”, even after multiple refresh attempts. Due to this, I’m unable to view or create support cases.

If there is any ongoing dashboard issue?

[jimmyt234]

Yes, I have the same problem. At one point it did load the case list, but when clicking into one it failed to load with this error: There was a problem loading this support case. If the issue continues, please contact support.

[Shubh3738]

"If the issue continues, please contact support”
…but the support page itself isn’t loading 🤷‍.

[alemabrahao]

You can call them.

https://meraki.cisco.com/meraki-support/overview/

[Malwina]

Hi Community! Thanks for your post.

We are aware of this issue and are investigating it with high priority. Please keep an eye on this thread for updates on the resolution.

In the meantime, if you require urgent assistance, please give us a call and one of our support agents will be happy to help.

Thank you for your patience and understanding as we work to resolve this.

[haupt]

Hello Meraki Community,

We’ve deployed a fix to the Meraki Dashboard, and functionality for opening new cases and viewing existing cases should be restored within the next 90 minutes. Our Support team remains fully available by phone in the meantime. You can find your local support number here: https://meraki.cisco.com/meraki-support/overview/ 

[jimmyt234]

Have you by any chance pushed a change that has actually completely broken the dashboard ?!

[haupt · Accepted solution]

Hello Meraki Community,

The issue affecting the ability to open new cases and view existing cases in the Meraki Dashboard has now been fully resolved. All case‑related functionality is operating normally.

Thank you for your patience, and please let us know if you experience anything unexpected.