Meraki MX - Keep Alive Config

[Tony_Ang]

Hi Guys,

Does anyone if we could have the feature to set the timeout or keepalive (cisco ios) in Meraki?

Or anyone have this issue?

I have client who is running a report and it got cut off as if just won't come up the reports after 10 minutes.

I call Meraki and again "Make a Wish".

Not sure if this is a known issue or has anyone solve this issue?

My network environment is fully Meraki.

[PhilipDAth]

What is serving up the report?  HTTP? If so enabled HTTP keepalives on the server.

[Tony_Ang]

Hi @PhilipDAth

It's some sort of PDF report from the invoicing team over here.

We did enabling the HTTP keep alives on the server + netscaler on the cloud but it's on & off.

Branch with non-Meraki is fine but branch with Meraki didn't work.

[DennisSN]

Hi

Did you ever find a solution for this? We are facing similar issues....

[Tony_Ang]

Hi @DennisSN 

Meraki still doesn't have this feature nor their support able to assist as well.

I made a wish and still not granted.

Because our application are fully on the cloud, we have firewall & netscaler in front of the cloud hence we did the keepalive configuration in the netscaler since Meraki doesn't have it.

Regards

Tony

[Jesper2750]

Hi Tony,

We're facing the exact same problem.
Has Meraki said anything about a fix?

[DennisSN]

Hi

Still no solution for DIY but Meraki Support helped us increase TCP session timeout to 1 hour on all our MX's

[Jesper2750]

Ah cool! 

I'll try to contact Meraki support then. 

[Tony_Ang]

As for today, Meraki still do not have feature to this.

We still tweaking from the netscaler.