MX65 no PoE

[John_D]

Hi,

My MX65 is not powering anything via the PoE ports.

I've poked around and the MX does not display its switch ports like the Meraki switches do. I even used our Netscout to see if the PoE was working and it alwys came back as no PoE.

I cannot find anywhere to see if the PoE is on or what the power budget is.

I found this post

https://community.meraki.com/t5/Security-SD-WAN/PoE-ports-active/m-p/21014#M5069

But is really doesn't answer the question if they are PoE or what you could power.

Thanks!

[PhilipDAth]

Here is the spec sheet with the info:

https://meraki.cisco.com/lib/pdf/meraki_datasheet_mx.pdf

Search for "MX65".

"2 x 802.3at (PoE+) ports capable of providing a total of 60W"

Did the ports used to put out PoE and then stopped - or never worked?

[BrechtSchamp]

Should be showing up like this:

[NolanHerring]

Check the configuration, I know on the switches I can enable/disable manually the PoE, its possible that might be the issue. Also assuming your testing this on ports 11/12

[John_D]

I went through every setting and I cannot find a way to enable to disable the PoE.

[John_D]

I shows as active with a laptop, but an access point or camera, it does not work

[wey2go]

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@John_D wrote:

I shows as active with a laptop, but an access point or camera, it does not work

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@John_D may I ask what brand and model of AP and camera have you tried connecting to the ports?

[John_D]

Dell 105 access point, Reolink camera, meraki ap, and then the Netscout tester

[wey2go]

Only Port 11 and Port 12 are PoE capable. So, only maximum of 2 connected to ports 11 and 12 can be drawing PoE.

Can you show the dashboard of your MX65 ports?

[John_D]

Nothing that I have plugged in that requires PoE has worked, old or new.

The data on the port work but no power.

[PhilipDAth]

It sounds like you have a faulty unit ... I would open up a support case and request an RMA.

[John_D]

That is what I am thinking.

[John_D]

Just opened up a case.

I will let you know what happens.

[Jerod]

Try updating the firmware.

We had an MX65 running 13.3 that would not provide PoE to two APs after we moved it to a new site. But it was prior.

After updating the firmware to 14.39 both APs are up.