Meraki Community

Godza

Hi everyone, I need your help to understand why my MX device does not connect to the dashboard? However, the laptop connected on the LAN port which was used to assign static IP to the MX, does get internet access and I am able to surf the web.

Dashboard shows nothing, as MX is not able to contact the Meraki Cloud.

Can someone help me with this please. this is a Day 0 delivery.

alemabrahao

Does your ISP make any port restrictions for communicating with the Internet?

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

It would be good if you validated with them. Another option is to try to do a factry reset of the MX.

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa...

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

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cmr

Go to the local status page of the MX and it should give you the reason why it cannot connect. This can be accesses from a client connected to the LAN port of the MX, by contacting the MX LAN IP address or http://mx.meraki.com

Is it behind another firewall?

Is it in a network on the dashboard and configured?

Godza

Is it behind another firewall?
-- I am configuring a internet lease line from an ISP, so I believe there is no firewall.