MX Device losing Network

[Justin1104]

Afternoon, 

I have a MX Device located in Munich and it keeps losing network from a Vodafone router the client is blaming the MX Device and i am thinking its the Vodafone router. 

Logs from Vodafone Router are as below, anybody come across the same issue.The MX Device seems to come back online after a reboot customer has wifi coming from Vodafone Router that is constant hence thinking it's the MX my feeling is the ports are being disconnected on the Vodafone Router ? 

05/23/2022 10:27:34 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:49 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:49 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:58 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:58 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:33:32 [info][WiFi][ MAC 3c:06:30:23:a0:9a authentication with Vodafone-F4CF; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 10:33:32 [info][WiFi][ MAC 3c:06:30:23:a0:9a associated to Vodafone-F4CF; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 10:33:32 [info][WiFi][ WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=468Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
05/23/2022 13:23:27 [info][WiFi][ REASON-CODE-DESCR=DISASSOC_DUE_TO_INACTIVITY;REASON-CODE=4; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedTimeout; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:27 [info][WiFi][ REASON-CODE-DESCR=CLASS3_FRAME_FROM_NONASSOC_STA;REASON-CODE=7; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:28 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:28 [info][WiFi][ REASON-CODE-DESCR=CLASS2_FRAME_FROM_NONAUTH_STA;REASON-CODE=6; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:32 [info][WiFi][ Station age out STA-MAC=3c:06:30:23:a0:9a WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:23:32 [info][WiFi][ DISASSOC - MAC=3c:06:30:23:a0:9a, Reason=34; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:23:32 [info][WiFi][ DISASSOC - MAC=3c:06:30:23:a0:9a, Reason=34; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:41:44 [info][WiFi][ AP-DISABLED]
05/23/2022 13:50:42 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:50:55 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:50:55 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:51:06 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:51:06 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]

Any help to sort issue is much appreciated as my have to setup 4G to backup until we find a resolution.

Justin

[cmr]

@Justin1104 what MX device is this?  The logs you have given above all relate to WiFi traffic, not to the WAN port of an MX firewall.

[Justin1104]

The device is a MX84 although we swapped it to a MX65 to see if the issue was the MX but have same issue. 

MX Logs are as below 

May 23 12:51:12	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: true
May 23 12:51:04	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: false
May 23 12:51:01	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: true
May 23 12:50:53	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: false
May 23 12:49:32	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: true
May 23 12:49:26	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: false
May 23 12:49:06	RAP-MUNICH-FW-01-TEST		Events dropped	117 events were not logged.
May 23 12:49:05	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: true
May 23 12:45:56	RAP-MUNICH-FW-01-TEST		Events dropped	117 events were not logged.
May 23 12:41:45	RAP-MUNICH-FW-01-TEST		Ethernet port carrier change	device: port0, carrier: false

[cmr]

Do you have speed and duplex hard coded on the WAN port?  Vodafone in the UK always set them so auto-negotiation doesn't work properly...

[Justin1104]

Hi, 

This for a Router located in Germany, I do have access to the router but cannot see access to change the settings you have mentioned. 

[Mult_Networks]

This sounds pretty much like an issue I just experienced a couple months ago where the firewall in question kept looking to a NAT statement for our HUBs to another territory. Had to remove the NAT statement and then the firewall was able to keep online and no more carrier change.

[PhilipDAth]

>Ethernet port carrier change

The Ethernet is going up and down.  You could try a different cable.  If the Vodafone router has more ports you could try another port.  You need to confirm the speed/duplex the Vodafone router is configured for.

[Justin1104]

Found this https://schroedingerdb-de.translate.goog/hardware-de/vodafone-router?_x_tr_sch=http&_x_tr_sl=de&_x_t... Vodafone not much help though