MX Device losing Network

Justin1104
Comes here often

MX Device losing Network

Afternoon, 

I have a MX Device located in Munich and it keeps losing network from a Vodafone router the client is blaming the MX Device and i am thinking its the Vodafone router. 

Logs from Vodafone Router are as below, anybody come across the same issue.The MX Device seems to come back online after a reboot customer has wifi coming from Vodafone Router that is constant hence thinking it's the MX my feeling is the ports are being disconnected on the Vodafone Router ? 

 

05/23/2022 10:27:34 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:49 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:49 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:58 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:27:58 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 10:33:32 [info][WiFi][ MAC 3c:06:30:23:a0:9a authentication with Vodafone-F4CF; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 10:33:32 [info][WiFi][ MAC 3c:06:30:23:a0:9a associated to Vodafone-F4CF; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 10:33:32 [info][WiFi][ WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=468Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
05/23/2022 13:23:27 [info][WiFi][ REASON-CODE-DESCR=DISASSOC_DUE_TO_INACTIVITY;REASON-CODE=4; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedTimeout; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:27 [info][WiFi][ REASON-CODE-DESCR=CLASS3_FRAME_FROM_NONASSOC_STA;REASON-CODE=7; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:28 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:28 [info][WiFi][ REASON-CODE-DESCR=CLASS2_FRAME_FROM_NONAUTH_STA;REASON-CODE=6; WG-MAC=88:71:B1:9A:A1:B4; STA-MAC=3c:06:30:23:a0:9a; IF=wlan1_0; SSID=Vodafone-F4CF; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-77dBm; Channel=5520MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=12123]
05/23/2022 13:23:32 [info][WiFi][ Station age out STA-MAC=3c:06:30:23:a0:9a WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:23:32 [info][WiFi][ DISASSOC - MAC=3c:06:30:23:a0:9a, Reason=34; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:23:32 [info][WiFi][ DISASSOC - MAC=3c:06:30:23:a0:9a, Reason=34; WG-MAC=88:71:B1:9A:A1:B4; IF=wlan1_0]
05/23/2022 13:41:44 [info][WiFi][ AP-DISABLED]
05/23/2022 13:50:42 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:50:55 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:50:55 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:51:06 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
05/23/2022 13:51:06 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]

 

Any help to sort issue is much appreciated as my have to setup 4G to backup until we find a resolution.

Justin

7 REPLIES 7
cmr
Kind of a big deal
Kind of a big deal

@Justin1104 what MX device is this?  The logs you have given above all relate to WiFi traffic, not to the WAN port of an MX firewall.

Justin1104
Comes here often

The device is a MX84 although we swapped it to a MX65 to see if the issue was the MX but have same issue. 

 

MX Logs are as below 

 

May 23 12:51:12RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: true
May 23 12:51:04RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: false
May 23 12:51:01RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: true
May 23 12:50:53RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: false
May 23 12:49:32RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: true
May 23 12:49:26RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: false
May 23 12:49:06RAP-MUNICH-FW-01-TEST Events dropped117 events were not logged. 
May 23 12:49:05RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: true
May 23 12:45:56RAP-MUNICH-FW-01-TEST Events dropped117 events were not logged. 
May 23 12:41:45RAP-MUNICH-FW-01-TEST Ethernet port carrier changedevice: port0, carrier: false
cmr
Kind of a big deal
Kind of a big deal

Do you have speed and duplex hard coded on the WAN port?  Vodafone in the UK always set them so auto-negotiation doesn't work properly...

Justin1104
Comes here often

Hi, 

 

This for a Router located in Germany, I do have access to the router but cannot see access to change the settings you have mentioned. 

This sounds pretty much like an issue I just experienced a couple months ago where the firewall in question kept looking to a NAT statement for our HUBs to another territory. Had to remove the NAT statement and then the firewall was able to keep online and no more carrier change.

>Ethernet port carrier change

 

The Ethernet is going up and down.  You could try a different cable.  If the Vodafone router has more ports you could try another port.  You need to confirm the speed/duplex the Vodafone router is configured for.

Justin1104
Comes here often

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