MX-80 not letting google trough the content filter

[EdVDK]

Good day, my name is Ed. I am the tech for a  k - 9 school and I use the MX-80 for content filtering, which before we had summer break was working fine. Now with the same configuration I had last year I no longer can reach the google search engine (www.google.ca or www.google.com). Has this happened to anyone else and if so how did you fix it. Thank you in advance for any help.

[MilesMeraki]

if not configuration has changed on the MX and this behaviour has started, I wouldn't start to fiddle around with settings. I'd give Meraki support a call and reproduce the issue - They have elevated rights to get onto the box and see if this is a bug/caching issue with the MX.

If you'd rather try just fixing the issue yourself - try by starting a reboot of the device after hours - Clearing any cache that may have caused the problem.

[BHC_RESORTS]

Have you had a look here? https://documentation.meraki.com/MX-Z/Content_Filtering_and_Threat_Protection/Safe_Search_and_its_ef...

[PhilipDAth]

When content filtering blocks something it gives a reason why.  What reason is it giving?

[Polymathink · Accepted solution]

I had contacted Meraki about this some time ago. There was an issue in their filter that they were to address (if they haven't already) in an update. Their suggestion was to manually whitelist google.com.

[BHC_RESORTS]

There has been a nagging bug where content filtering was based on IP, not DNS - so it would block servers hosting many websites. Could have been related.