MX-250 keeps crashing. Meraki Support can see CPU utilization not shown in the Summary Report

[PaulHenry]

Our MX-250 shows % utilized rarely over 50%.  However, MX-250 keeps failing over to our warm spare.

Meraki support says that the CPU is pegged at 100% and that this is causing our problems.

Does this make sense?  How can we view and monitor CPU?  Why is this not shown in the Summary Report?

[jdsilva]

Unfortunately, the "Utilization" graph is not CPU alone. That value is a combination of all available resouces on the MX, including memory. Meraki does not expose CPU utilization alone for you to view, only Meraki can see that. 

[NolanHerring]

Meraki does not allow customers to see the CPU or UPTIME on the devices. As far as I can tell, they have concluded that we are not worthy of such glory and honor, as we are only mere mortals. At least that is what I tell myself to help my mind not explode from the fact that I can't see those types of things on 'enterprise' level expense equipment that I paid for.

[BrechtSchamp]

To be fair, if one of the resources is at 100%, that graph should be showing that imo. I know that having more insight into resource percentages has been requested by others before. I'd definitely make a wish and leverage my local Meraki SE & AM.