MTU issues, outbound calls from Yealink SIP phones fail

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MTU issues, outbound calls from Yealink SIP phones fail

At several of our offices with Meraki MX firewalls we have secondary internet through a cellular provider using an ethernet connection to their gateway device. We noticed that when WAN1 failed and WAN2 on the cellular gateway took over we would have unstable/intermittent issues with the site-to-site VPN. Meraki support determined that packets were being fragmented and that was the source of the issue. Only they can set MTU and they changed it to 1480 for the WAN interfaces which corrected that specific issue. I was told it had to be set on both WAN interfaces and could not be set on only one. A new problem we noticed as a result of that is that our Yealink VOIP phones using Zoom Phone cannot make outbound calls. They can receive just fine, but outbound calls just time out. Using the Zoom app on a computer or mobile device works fine, it's only on the desk phones. Using a flow preference for the voice subnet to use WAN2 works around the issue. I've not been able to find a way to set MTU on the Yealink phones to test the result of setting them lower but I'm confused by the inconsistent behavior on the two WAN uplinks. I'm honestly not comprehending what's going wrong and would appreciate if anyone can shed light it. I'm happy to read any kind of documentation, blogs, etc. but nothing I've read so far has helped me wrap my head around the dysfunction happening. 

 

Thanks!

3 Replies 3
alemabrahao
Kind of a big deal
Kind of a big deal

Troubleshooting - Yealink Common Issues – Knowledge base centre

 

Yealink troubleshooting guide

 

Troubleshooting MTU Issues - Cisco Meraki Documentation

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
RaphaelL
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Kind of a big deal

Take packet captures. Packets don't lie.

 

Are the phones sending their packets with the DF bit set ?

PhilipDAth
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Kind of a big deal

Have you tried rebooting a Yealink phone since the MTU change?

Have they do something dumb and only negotiate it on the first connection.

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