Client VPN Issues

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Client VPN Issues



We have been battling client VPN issues for the last couple of weeks with no resolution so far with support. This is a brief summary of errors and things tried so far:


  • The user have intermittent problems connecting to client VPN. Some days are better than others which makes the issue even harder to resolve
  • There are mostly Windows machines in the environment and the connection error received is "The connection was terminated because the remote computer did not respond in a timely manner". Looking at Event Viewer, the error # is 718.
  • We do have Mac machines that have issues from time to time as well, that error says "You were disconnected because the PPP server stopped responding"
  • Fixes tried so far with no success:
    • 3 different firmware versions on the MX
    • Disabling/re-enabling clients that are having issues
    • Rebooting the MX multiple times
    • Meraki said they made a tweak on the server to fix, but still have issues.

Thank you in advance

2 Replies 2
Kind of a big deal
Kind of a big deal

I'd definitely switch over to Anyconnect rather sooner than later. It's much more superior to the built-in L2TP VPN clients.

Building a reputation

This. AnyConnect is worlds better. 

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