Client VPN Issues

New here

Client VPN Issues



We have been battling client VPN issues for the last couple of weeks with no resolution so far with support. This is a brief summary of errors and things tried so far:


  • The user have intermittent problems connecting to client VPN. Some days are better than others which makes the issue even harder to resolve
  • There are mostly Windows machines in the environment and the connection error received is "The connection was terminated because the remote computer did not respond in a timely manner". Looking at Event Viewer, the error # is 718.
  • We do have Mac machines that have issues from time to time as well, that error says "You were disconnected because the PPP server stopped responding"
  • Fixes tried so far with no success:
    • 3 different firmware versions on the MX
    • Disabling/re-enabling clients that are having issues
    • Rebooting the MX multiple times
    • Meraki said they made a tweak on the server to fix, but still have issues.

Thank you in advance

2 Replies 2
Kind of a big deal
Kind of a big deal

I'd definitely switch over to Anyconnect rather sooner than later. It's much more superior to the built-in L2TP VPN clients.

Building a reputation

This. AnyConnect is worlds better. 

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.