Hi workmen,
Please, provide more detail info:
- When exactly the TikTok is still working - while using the browser or while using the Mobile app? (most likely a QUIC protocol is in use)
- Have you taken packet capture on the MX Primary WAN interface?
- When you filter for the client IP address, do you see a QUIC protocol in use while reaching to the TikTok Public IP address(es)?
STEP 1 - QUIC (Quick UDP Internet Connections) is a new encrypted transport layer protocol, designed to improve the performance and security of web applications by replacing TCP and TLS, and is built on top of UDP, offering features like faster connection establishment and reduced latency.
NOTE: It is not generally possible to block these features using firewall rules, because they work over TCP or UDP 443, which are shared with other web traffic (TLS and QUIC)
Option 1 - To prevent this, client devices can Disable QUIC at a browser level,
- Google Chrome - In the browser address bar, type chrome://flags. Disable the Experimental QUIC protocol option.
- Microsoft Edge - In the browser address bar, type edge://flags/. Disable the Experimental QUIC protocol option.
- Mozilla Firefox - In the browser address bar, type about:config. Disable the network.http.http3.enable option.
- Opera - In the browser address bar, type opera://flags/#enable-quic. From the Experimental QUIC protocol drop-down list, select Disabled.
OR
Option 2 - Firewall rules to block UDP 80 and UDP 443 should be configured to prevent end-user devices from being able to circumvent Content Filtering rules.
STEP 2 - Clear the locally cached DNS record - Correcting this behavior depends on the device's OS:
- For Windows: open up a command prompt and run ipconfig /flushdns
- For MacOS: open a terminal and run sudo dscacheutil -flushcache
- For iOS: reboot the device
- For Android: Open the Chrome browser, navigate to the URL chrome://net-internals/#dns, choose the "DNS" option, and then click "Clear host cache"
https://documentation.meraki.com/MX/Content_Filtering_and_Threat_Protection/Content_Filtering/Conten...
For example, more details about WatchGuard Firewall and the explanation about QUIC Protocol and how it can be blocked - https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Endpoint-Security/manage-settin...
https://techsearch.watchguard.com/KB?type=Article&SFDCID=kA10H000000g3dzSAA&lang=en_US#:%7E:text=Dis...
If you have more questions, please don't hesitate to contact us.
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