cancel
Showing results for 
Search instead for 
Did you mean: 

As we unable access outlook for new client but exists client is working fine.

SOLVED
Here to help

As we unable access outlook for new client but exists client is working fine.

L3 firewall allowing all lan subnet

L7 we have denying only video content .

 

Could you confirm why our new client unable to access the outlook.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Here to help

Re: As we unable access outlook for new client but exists client is working fine.

Only one MX Appliance ----> Ios cisco switch---------->New pc(user)---->WebSmiley Surprisedutlook.office365.com unable to access internet

4 REPLIES 4
Kind of a big deal

Re: As we unable access outlook for new client but exists client is working fine.

We're gonna need some more info here I'm afraid:

  • Are we talking about outlook.com or Outlook, the application
  • When you say "new client" do you mean a new user on the (existing) network, or do you mean a new Meraki Network you deployed at a new customer?
  • What does your network look like, I'd like to know what the path looks like from the client towards the internet. Something like: Client -> Access Point -> Switch -> MX -> ISP router -> Internet. Or is there another firewall in the chain?
Here to help

Re: As we unable access outlook for new client but exists client is working fine.

Only one MX Appliance ----> Ios cisco switch---------->New pc(user)---->WebSmiley Surprisedutlook.office365.com unable to access internet

Kind of a big deal

Re: As we unable access outlook for new client but exists client is working fine.

Any chance you are using MFA in Office 365, and the new users are not setup with an App Password?

 

When you say you can't access - what exactly happens?

Does the web page load?  Do you try and login and then get an error?

Here to help

Re: As we unable access outlook for new client but exists client is working fine.

As we found issue with pc firewall itself.Please ignore and thanks for your excellent support and quick replays
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Points Contest
Join us for a month-long contest with heaps of swag to win!

Learn More ›