As we unable access outlook for new client but exists client is working fine.

SOLVED
UthayakumarNetp
Here to help

As we unable access outlook for new client but exists client is working fine.

L3 firewall allowing all lan subnet

L7 we have denying only video content .

 

Could you confirm why our new client unable to access the outlook.

 

 

1 ACCEPTED SOLUTION

Only one MX Appliance ----> Ios cisco switch---------->New pc(user)---->Web:outlook.office365.com unable to access internet

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4 REPLIES 4
BrechtSchamp
Kind of a big deal

We're gonna need some more info here I'm afraid:

  • Are we talking about outlook.com or Outlook, the application
  • When you say "new client" do you mean a new user on the (existing) network, or do you mean a new Meraki Network you deployed at a new customer?
  • What does your network look like, I'd like to know what the path looks like from the client towards the internet. Something like: Client -> Access Point -> Switch -> MX -> ISP router -> Internet. Or is there another firewall in the chain?

Only one MX Appliance ----> Ios cisco switch---------->New pc(user)---->Web:outlook.office365.com unable to access internet

PhilipDAth
Kind of a big deal
Kind of a big deal

Any chance you are using MFA in Office 365, and the new users are not setup with an App Password?

 

When you say you can't access - what exactly happens?

Does the web page load?  Do you try and login and then get an error?

As we found issue with pc firewall itself.Please ignore and thanks for your excellent support and quick replays
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