Anyone using AT&T as reseller? Trying to download latest Secure Client version from Cisco website.

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Anyone using AT&T as reseller? Trying to download latest Secure Client version from Cisco website.

I'm seeing in Microsoft Defender Endpoint Protection that the Secure Client has several Critical Vulnerabilities in version 5.1.6.103 which is the version available in the Client VPN anyconnect client download links and installed on all of our clients (the MX-95 itself is auto-updated and appears to be up-to-date but for some reason that doesn't appear to update the Secure Client downloads...anyone know how that happens?)

 

I can see in the Cisco downloads that version 5.1.7.80 is available but I cannot download it because I don't have the right contract number apparently. I contacted the sales rep from ATT I bought the system from and he sent me a copy of the PDF sales contract but none of the those numbers work when trying to add to the Cisco site for entitlement enablement. 

 

I contacted Cisco support and they can't seem to be able to help. I've provided every number I can find (customer number in Meraki interface profile dropdown, S/N of all of our equipment, all emails used to log in, company name emails and addresses but they can't seem to be able to help (they just keep telling me to contact the reseller). 

 

Wondering if anyone else has experience with this or other resellers and was able to enable downloads from Cisco?

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