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4G Failover

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4G Failover

Has anyone had issues with the Meraki MX67C failing over to the 4G SIM card?  We are unable to get the router to detect the SIM that installed.  

7 REPLIES 7
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Here to help

Re: 4G Failover

This might seem dumb, but can you put the SIM card in a phone and find out if the card is working properly?

New here

Re: 4G Failover

same quastion.

Kind of a big deal

Re: 4G Failover

I have had this exact issue. I had an AT&T and Verizon nano-SIM. Tested both in another MX67C and they both worked, but they both would not work in the spare unit I had. Contacted support, and they told me that the device was not detecting anything, however I could clearly see the 3 metal marks making contact on the nano-SIM cards.

Ended up having to RMA the unit, and the new unit worked just fine.

I'm going to bet this is what your running into. I also had another unit where I could hear something rattle inside, but the built-in cellular did work, but I had to toggle it on/off a few times to finally get it to register.

Almost seems like a hit or miss scenario.

Contact support is your best bet.
Nolan Herring | nolanwifi.com
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Kind of a big deal

Re: 4G Failover

Note that the MX67C may need a firmware upgrade before being able to use the cellular function for the first time.  So make sure you plug it into a wired connection first.

A model citizen

Re: 4G Failover

Thats interesting....

 

We've been battling a few MX67's that don't like their cellular connection. 

 

We've done a dance, told them a story. Powered them up and down and they don't want to play ball....

 

Hopefully not an RMA situ!

Kind of a big deal

Re: 4G Failover

Well thankfully the RMA process is super easy and they got me a new unit within like a day or two.
Nolan Herring | nolanwifi.com
TwitterLinkedIn
A model citizen

Re: 4G Failover

It is usually lovely and quick!
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