Back in June I lost access to my authenticator app. My fault, but it was used to access my Meraki-Go account. I've been waiting over a month for someone to answer my "Contact Us" form and email to email@example.com. Is Cisco disbanding the Meraki-Go group? Is there anyone actually supporting the product for Cisco anymore? With my support experience and the lack of new products seems like this product is dead.
- Is there a phone number we can call for support?
Our sincere apologies for the delay resolving this matter for you. Please check your e-mail to see if appropriate next steps have been issued, and if not please bump your previous e-mail so we can be sure to address the matter promptly.
Thank you for your patience, I understand this is not an ideal situation. We're working to improve this particular resolution path to involve less manual intervention.
I did get and email and responded with the information that was requested. I’m still waiting for a follow-up. What’s going on with the product? I was beginning to look into alternatives and found just about everyone else, including Aruba Instant-On, supports Wifi6. I had to discontinue the Meraki-Go firewall because it couldn’t handle my internet connection speed. Are we going to see any new products soon?
You should be all sorted out now @stevec101, again we sincerely apologize for the situation.
As far as hardware goes we realize there is a need for it and there is definitely ongoing talks about what our next generation of hardware will look like. However there is no time table I can provide today.