Problem to create a Meraki Go account

[anbohm]

Tried to create an account to setup my new GX50 firewall. When I try to login I get this "Please verify your email address before logging in"

has checked my mail several times and waited for 3 hours, still no mail. Also tried to click "Forgot Password". Cannot get his mail either. 

Username: andre@mosshage.no

Correct place to get help?

[MiriamK]

Hi @anbohm - sorry you're having issues logging into your account! We've documented the main troubleshooting steps here: https://www.meraki-go.com/faqs/#i%E2%80%99m-having-login-issues-how-can-i-log-back-into-my-account

However, if that still doesn't get you back into your account, please feel free to email merakigo@cisco.com so our team can help you out. 

[anbohm]

Still have issue with my account. Has tried with new email and have same issue. Also send a mail to merakigo@cisco.com

has not got any response after 4 days.

is it so hard to get a brand new firewall to work? Please help me 

[MiriamK · Accepted solution]

@anbohm it looks like our team has been in touch and is looking into your login issues. Apologies again for any frustration from this issue - you'll be in good hands with the team to get your router firewall up and running 🙂