Contacting Support - Opening a Support Case

[LNL02360]

I have been trying to open a case for a MR12 that always shows 'Alerting'  I have try both on the web and with the app.  All I get is a spin wheel.  Is anyone else seeing this?

[Xydocq]

Hello @LNL02360 

I assume you're talking about a GR12.

If the page looks like that

just enter a Subject and "Open support case" will become blue.

Alerting might be caused by a wrong VLAN-setting.

[ShaileshPatel]

That doesn't work as the screen becomes blank when entering something in the subject.

[ShaileshPatel]

I'm having the same issue, I'm trying to create a new support case, using the app or web browser, but just get the spinning wheel.

Is there an alternative way to contact support?

[Xydocq]

Meraki Support:  support@meraki.com