Already claimed devices

AVS-Design-Inc
Conversationalist

Already claimed devices

Hi, I just purchased new devices from Meraki Go Amazon page, and when I try to add them the app tells me that the devices are already claimed... These are brand new never been used before... 

1 REPLY 1
hidden0
Meraki Go Team

I sincerely apologize for the inconvenience @AVS-Design-Inc. Thank you for letting us know. This is a problem our support team will have to intervene with to resolve.

 

Could you please raise a support case via the Meraki Go app to get the appropriate attention on this issue?

https://documentation.meraki.com/Go/Meraki_Go_-_Support to learn more about doing this task.