Meraki Warranty, is it include?

Noffal
Getting noticed

Meraki Warranty, is it include?

Hi All,

 

I order cisco meraki MX & MS series without any service like 'CON-ROB-XXX'. Is it possible to me for do RMA? because if I check this link: https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an..., the warrany cover period is lifetime.

 

Thank You!

8 Replies 8
MyHomeNWLab
A model citizen

If the product is within the warranty period and Meraki Technical Support determines that the product is faulty, an RMA can be performed.
"Cisco Meraki RMA Only Service" (e.g. CON-ROB-XXX) is an option to enhance the quality of RMA.
In order for Meraki Technical Support to determine that a product is a faulty product, a license is virtually required to make an inquiry.

Hi,

 

Thanks for your info, how are we know that our devices are within the warranty period?

 

Could you give me a link/reference for statement "Cisco Meraki RMA Only Service" (e.g. CON-ROB-XXX) is an option to enhance the quality of RMA? it is very helpful for me for documentation.

 

Thank You in Advance!

PhilipDAth
Kind of a big deal
Kind of a big deal

>Thanks for your info, how are we know that our devices are within the warranty period?

 

Basically, if they are still working - they are covered, because when your licence runs out they stop forwarding traffic.  You can look at the licence page in your dashboard to see the current expiry date.

 

Google found this info on the RMA only option.

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/meraki-rma-on... 

I have previously contacted Meraki Technical Support to confirm the recognition of the RMA.

The aforementioned is a summary of that conversation.

 

Unfortunately, I don't know of any tools to check the warranty period (Not the license period).

 

The standard RMA seems to ship a replacement unit within one business day in the best case.

In the Japanese distributor's information, I also saw a description of next-business-day shipping.

By comparison, the "Cisco Meraki RMA Only Service" offers a choice of service levels for shipping time and on-site support.

 

Returns (RMAs), Warranties and End-of-Life Information - Cisco Meraki
https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an...

> To request a Return Materials Authorization (RMA), please call Cisco Meraki technical support. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis.

 

Note: Meraki Now = Cisco Meraki RMA Only Service

 

Cisco Meraki RMA Only Service
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/meraki-rma-on...

 

[Japanese article]
iDATEN(韋駄天)| Cisco Meraki 保守サービスの種類
https://www.idaten.ne.jp/portal/page/out/mss/cisco/mainte/meraki.html

 

alemabrahao
Kind of a big deal
Kind of a big deal

You can check the warranty here:

 

 

https://cway.cisco.com/sncheck/

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

You can also check it here:

 

https://ccrc.cisco.com/ccwr/

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
KathleenJ
Meraki Employee
Meraki Employee

Please message me your serial numbers and I can look them up for you. Do you have active licenses on the products?

If you found this post helpful, please give it kudos. If my answer solved your problem, click "accept as solution" so that others can benefit from it.

Hi,

 

The device are just shipped, so I could not give you the serial number. But, for later, I need it for check.

 

Thank You!

Get notified when there are additional replies to this discussion.