Cisco/Meraki order number

[Pizza]

We received a large order of  Meraki equipment, along with license but haven't received the email with the order number. Can Meraki or Cisco support find that order number for me?

I tried to open a Meraki support case but it only gave me options to open a ticket on current equipment or network.

[alemabrahao]

You can try check here:

https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf

[Jonathan-S]

Hi Pizza,

There are some tips for locating your Meraki Order number in the following Meraki resource:

https://documentation.meraki.com/General_Administration/Inventory_and_Devices/How_to_Locate_your_Mer...

The Meraki Order number is a 9-digit alphanumeric that will most likely begin with either "5S", "5C", "4S", or "4C". If you are still unable to locate this information, be sure to reach out to your Meraki Account Manager and/or your Meraki re-seller to see if they can re-send the order confirmation email.

Hope that helps!

Jonathan

[DOC_Meraki]

Hi @Pizza, reach out to your Partner account manager from whom you purchased the eqpt from!  They should be chasing this for you.