SM for Android - Multiple Devices Enrolling as One

Solved
bunge
Conversationalist

SM for Android - Multiple Devices Enrolling as One

I've noticed that I need to wait 5+ minutes between enrolling new Android phones in SM. If I don't wait until one device is fully enrolled & booted to the home screen, I can't enroll other phones. 

 

Failing to wait at least a few minutes after this causes any other active device enrollments to mess up. Essentially, I can have MANY phones enroll into one entry in SM. The devices all report with one device's SN, and any changes to the one reporting entry affect all devices. 

 

I'm not really sure how better to explain this issue. Just curious if anyone else has ran into this or has suggestions besides waiting - it's kinda annoying to take 60+ minutes to enroll 10 phones, just so they don't report in as each other. 

 

Thanks!

 

Enrollment method: QR code, Device Owner

Android Version: seemingly any

1 Accepted Solution
PhilipDAth
Kind of a big deal
Kind of a big deal

I haven't seen that.  That sounds like a bug.  Time for a support ticket.

View solution in original post

2 Replies 2
PhilipDAth
Kind of a big deal
Kind of a big deal

I haven't seen that.  That sounds like a bug.  Time for a support ticket.

bunge
Conversationalist

I'll follow that guidance. Thanks!

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