Remote desktop mouse not working

SOLVED
BubbaFromGA
Here to help

Remote desktop mouse not working

I've been using MDM on my windows 10 laptop for at least two years, and in the last week, the mouse functionality stopped working. I have tried uninstalling and reinstalling the Meraki PCC Agent with no luck. Any other thoughts?

1 ACCEPTED SOLUTION

I opened a case with support, and it ended up being an undocumented feature (bug) in the Meraki code. Their engineering team resolved the issue. Remote desktop is still a beta feature.

View solution in original post

2 REPLIES 2
Sirhchall
Comes here often

What AV are you running?

 

I had a similar issue with Avast Business Antivirus.

I opened a case with support, and it ended up being an undocumented feature (bug) in the Meraki code. Their engineering team resolved the issue. Remote desktop is still a beta feature.

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels