Recently unable to add new devices to SM

Solved
SKatMTA
Conversationalist

Recently unable to add new devices to SM

I have full org and network rights, but today when adding a new user to SM, I got:

 

"Read-only admins are not able to send enrollment links via e-mail or SMS."

 

I have several other devices and users already that were set up using this method.

 

 

1 Accepted Solution
SKatMTA
Conversationalist

Okay, It has reportedly been corrected and restored:

 

"I have just been notified that the fix for the EMAIL/SMS enrollment link not working has been pushed out and it should now be working as before." - Meraki

 

I haven't personally verified it yet because I already added the device I needed this feature for.

View solution in original post

3 Replies 3
SKatMTA
Conversationalist

Here's my case response in case anyone else is having the same problem:

 

"This is a known bug reported by other customers as well. I will attach this case to the list of cases for this issue. Our backend engineers are currently working on this fix and I will update you as soon as it becomes fixed."

 

In the meantime, I was able to download the agent executable (option B) and get that machine into Systems Manager using a thumb drive.  I found that this option to be much easier and quicker than the email link method.

Zilla
Getting noticed

I have a similar issue, but a different error.

 

When sending SMS i get an "Invalid" error.

 

I have a case open, but no real progress yet.

SKatMTA
Conversationalist

Okay, It has reportedly been corrected and restored:

 

"I have just been notified that the fix for the EMAIL/SMS enrollment link not working has been pushed out and it should now be working as before." - Meraki

 

I haven't personally verified it yet because I already added the device I needed this feature for.

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