Meraki MDM being slower than usual

StefanVe
Comes here often

Meraki MDM being slower than usual

Hello, 

 

Since about last week our Meraki MDM has been slow in many aspects. We use it mainly for iPads and have the following issues. 

  • Enrolling an iPad from Apple Configurator takes longer than usual. Up to 10-15 minutes sometimes. 
  • The ADE page in Meraki SM often takes minutes to sync with Apple. 
  • Profile and app updates takes ages, sometimes 30 minutes before any update is pushed. 

Worth noting is that we recently renewed all our APNS since they all expired in Jan/Feb. 

 

Any idea why it is being this slow? 

Any guidance much appreciated.  

6 REPLIES 6
alemabrahao
Kind of a big deal
Kind of a big deal

Have you already opened a support case?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Actually no. I should probably do that. Thanks! 

monicajiao
Meraki Employee
Meraki Employee

Hello,

please kindly engage support to check, and may I know which shard you are using?

What do you mean by shard? 

Hello,

 

means your dashboard/MDM networks in which Meraki server? like the following info:
https://n#.meraki.com/

Oh, thanks for that info. 

We use n153 and n69 for the orgs that I've managed lately. 

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