Error: Could not retrieve license for the app with iTunes Store ID

KillxxxKam
Here to help

Error: Could not retrieve license for the app with iTunes Store ID

Hey Everyone!

 

Wanted to throw this out there since I haven't found a solution as of yet. We am trying to push apps via systems manager with Apple's User enrollment. During this process some app will get this error (Error: Could not retrieve license for the app with iTunes Store ID )

Code: 12064
Domain: MDMErrorDomain

 

Error: Could not retrieve license for the app with iTunes Store ID 555322549.
Error: No license was found for app “Paycor”.
 
We are getting this error even though VPP tokens are up to date as well as plenty of available licenses for the apps that are kicking this error. 
 
Does anyone have any insight into this error under these circumstances? 
2 REPLIES 2
Inderdeep
Kind of a big deal

@KillxxxKam :Did you check this thread 

https://community.meraki.com/t5/Mobile-Device-Management/Could-not-retrieve-license-for-the-app/m-p/... 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)

@Inderdeep, Yea I did but deleting the app isnt an option because these apps are actively being used within our DEP environment. Unless there's a way to remove apps from meraki with out removing it from devices.  

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