I'm tearing my hair out with an issue we've been having with out Merkai MDM.
We're using it to manage a fleet of iPads, and we've recently had a few come back for resets. During the setup process however, I've been unable to use Active Directory credentials to log in on the "Remote Management" screen to assign it to a user. This has happened to several people and yes, I've checked the username and password combo is correct.
The error I get is just a generic username password incorrect error. It's happened on multiple iPads with a working WiFi connection.
However, I have been able to change owner details for other iPads from the Systems Manager, so I think it is still connecting to AD successfully (although I may be wrong here).
I have no idea what to check for next or what to try and any help would be greatly appreciated. Unfortunately it's been left for me with little documentation from those who set it upp, just complicating things further.