Meraki account disappeared

[BP_A1]

I set up the Meraki Go devices upon creating the online account.

I turned the kit off for about a month now trying to use it again I can’t sign in and no password reset email received (email/password was stored digitally and not changed).

I have been able to create another Meraki account with the same details but I’ve not received the verify email address this time.

How do I get back logged in and without losing device config? 

And how has this happened? 

[Xydocq]

hello @BP_A1 

If you created an account before and did add the Meraki Go-device to that account, you can't use it with another account.

Please contact Meraki Go support for assistance: support@meraki.com

cheers

[BP_A1]

Xydocq that’s not what I’m trying to do.

I looked to see if the account could be created again as part of getting troubleshooting info.