Sep 13 2023
3:45 PM
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Sep 13 2023
3:45 PM
Contacting Support - Opening a Support Case
I have been trying to open a case for a MR12 that always shows 'Alerting' I have try both on the web and with the app. All I get is a spin wheel. Is anyone else seeing this?
4 Replies 4
Sep 13 2023
9:27 PM
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Sep 13 2023
9:27 PM
Hello @LNL02360
I assume you're talking about a GR12.
If the page looks like that
just enter a Subject and "Open support case" will become blue.
Alerting might be caused by a wrong VLAN-setting.
Sep 20 2023
8:59 PM
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Sep 20 2023
8:59 PM
That doesn't work as the screen becomes blank when entering something in the subject.
Sep 20 2023
8:56 PM
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Sep 20 2023
8:56 PM
I'm having the same issue, I'm trying to create a new support case, using the app or web browser, but just get the spinning wheel.
Is there an alternative way to contact support?
Sep 20 2023
10:07 PM
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Sep 20 2023
10:07 PM
Meraki Support: support@meraki.com
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