Troubleshooting

[CourtneyB]

Optimize your current troubleshooting offers with Meraki’s powerful, built-in tools

What are you offering?	Improving your current help-desk/troubleshooting offers by optimizing and complimenting them with Meraki technology.
How do you charge for this?	Monthly a-la-carte charge on top of MSP pricing Inclusive in premium package MSP pricing Pay per troubleshooting feature/use (ie cable test all VOIP connections)
What resources do you need to sell this?	NOC engineer trained in Meraki’s troubleshooting technology
Why is this valuable?	Meraki has a myriad of Live Tools to help you manage customer networks Customers often don’t know where to start/how to efficiently use these tools Proactive diagnosis allows you to be more efficient when identifying customer issues

Meraki has purpose built our troubleshooting technology since our first network went live

Customers love your Support Services. Being able to provide faster services at no additional cost improves your margins and your customer experience.

	Healthcare Healthcare customers specialise in taking care of people, not networks. However, many critical healthcare devices are now dependent on a consistent internet connection. Help troubleshoot potential life threatening situations issues quickly and calmly with Meraki’s suite of Live Tools. Wired device offering (with cable test/packet capture offers built in) Include as a la carte option for Managed Service
	Manufacturing Certain industries have legal obligations tied to their networking infrastructure (such are POS devices that transact over wireless networks). Enabling a “test” option to ensure PCI compliance after every Firmware update is a low cost/high value to add to your services portfolio. . Include as part of “premium” Managed service Include as a la carte option for Managed Service
	Get Creative! Break down your core value to customers and then dig into which aspects of Dashboard you can monetize and structure Troubleshooting services around!

Previous: Firmware and Feature Update Management                                    Return to Getting Started: Services