IT Service Management tools are a fundamental way for Managed Service Providers to monitor customer networks. While Meraki dashboard offers an all-encompassing overview of your Meraki networks, adding your networks to your existing service management tools is as simple as leveraging our Dashboard APIs. Whether creating incident tickets due to critical outages or following best practices from Information Technology Infrastructure Library (ITIL), industries need insight into their network. There are multiple IT Service Management platforms available for integration such as ServiceNow to help enable organizations to create workflows for:
- Alerting for network outages, changes or even assist in troubleshooting end-user incidents
- Network provisioning and deployment
- Change Management tracking
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