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Exchange profile fails to sync after password change - does not prompt user for new password.

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Exchange profile fails to sync after password change - does not prompt user for new password.

Good morning,

 

Within the last month we have had an influx of our iPhone SE/8 users having issues with their mail after resetting their AD password.

 

Historically the device would continue to sync for a couple of hours then eventually stop and prompt the user for their new credentials. However this is no longer the case and I'm looking in to why this would have changed.

 

The most recent change was pushing out the 12.0.1 iOS update.

 

Has anyone experienced similar?

 

Many thanks for any input - help me solve this and i'll love you forever!

1 REPLY 1
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Re: Exchange profile fails to sync after password change - does not prompt user for new password.

For anyone interested:

 

After some reading it appears that iOS 12 has removed the functionality to update/change a password so I am going to assume that this has caused the problem.

 

 

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