Meraki Robust Transformer having issues and not loading data into CI table

Solved
mullala
Here to help

Meraki Robust Transformer having issues and not loading data into CI table

I am running the Meraki Data Source - SG-MerakiDevices, and once the data gets loaded into the Data Source table, the Robust Transformer is failing and throwing the following error which I attached

Do we need to change anything in the Robust Transformer to get it to work? If so, what modifications are required?
Below are the references images for Datasource and Robust Transformer

 

mullapudi7_1-1740506676620.pngmullapudi7_0-1740506607971.pngmullapudi7_2-1740506717204.png

1 Accepted Solution
Oren
Meraki Employee
Meraki Employee

Hopefully by the end of this week.

View solution in original post

14 Replies 14
PhilipDAth
Kind of a big deal
Kind of a big deal

I have no idea what this is about, but the issue is with an unexpected null.

 

Can you transform that into a 0 or something, or test for a null and act on that?

mullala
Here to help

This is happening while I am running Robust Transformer for Meraki Devices

I am trying to find which column is generating null, but not able to find it in logs..

 

Oren
Meraki Employee
Meraki Employee

Is this about the ServiceNow graph connector?

mullala
Here to help

Yes, It is Service graph Connector

 

i am trying to run SG-Meraki Devices Data source and after that triggering RobustTransformer but getting the above error 

Oren
Meraki Employee
Meraki Employee

Which version of the connector are you using?

mullala
Here to help

@Oren Connector version 1.5.0 and servicenow is Washingtondc

Oren
Meraki Employee
Meraki Employee

Thanks. There’s a bug with v1.5 and a patch is going through the ServiceNow certification process these days.

mullala
Here to help

Thanks @Oren , Any idea when does this patch work go live?

Oren
Meraki Employee
Meraki Employee

Hopefully by the end of this week.

mullala
Here to help

Thanks for the Information @Oren 

 

 

Oren
Meraki Employee
Meraki Employee

Version 1.5.1 of the ServiceGraph connector is now available in the ServiceNow App Store. 

mullala
Here to help

Thank you

shwetaP
Meraki Employee
Meraki Employee

The bug fix for Meraki ServiceNow Graph Connector has been released as v1.5.1. This update addresses specific issues encountered in version 1.5.0, including the "Invalid Entity class" and "Missing entity mappings" errors. To resolve these issues, we recommend that customers take the following actions:

  1. Upgrade the Meraki ServiceNow Graph Connector to version 1.5.1.
  2. Follow the instructions in the Setup Guide within the ServiceNow instance, specifically the step titled "Execute Fix Script." Please see the image below for details
    SGCv1.5.1.png
    Making any changes to the entity mappings or robust transform will cause errors even after upgrading this connector. If any changes are made to these mappings, please uninstall and reinstall the connector. Ensure that you follow all the steps in the guided setup accurately after installing again.
mullala
Here to help

@shwetaP After @Oren recommended us to use 1.5.1 we tried the config from scratch by running fix script we now able to see the networks, organisations data and also robust transformer working fine..

Thank you!

 

Get notified when there are additional replies to this discussion.