MV Snapshot 502 Bad Gateway

[webfrank]

Hi, I have some cameras deployed on a restricted network with a weird behavior.

Firewall has been configured with the required host/ports as per Meraki official documentation but I cannot play live/recorded video from the camera and every time I ask for a snapshot i have the URL back in the response but if I try to download the S3 hosted image I receive a 502 Bad Gateway. I't doesn't matter how long I wait before trying to download the snapshot, it seems the camera is not able to upload it.

For live video I suppose there is an issue with port 30001 we are investigating but for the snapshot I don't know how to debug it.

Any help?

[Ryan_Miles]

Besides allowing the proper IPs and ports through the firewall what are the cameras using for DNS? A private server or public (8.8.8.8, etc)?

And, have you opened a Support case?

[webfrank]

Hi, cameras are using a private DNS. Support case not opened yet, just waiting more info from network operators to understand if they have some alerts on the firewall or not.

[Ryan_Miles]

You should review the note on MV Camera DNS here

[webfrank]

Hi, I have the cameras deployed on two different networks with the same DNS and one site is working correctly while the other not.