unable to recover org admin password

[Andrei_Gogiu]

I haven't logged into Meraki dashboard in a few years and now I'm not able to anymore. I can't recover my password because I don't get the password reset email.

I also opened a case with Support, which didn't help much. They basically said that Support cannot reset passwords anymore and I should go through the available password reset.

The case is ongoing but wanted to know if anyone else had this issue.

(yes, I did check my spam folder - it's not there)

[RWelch]

Is there another organization admin that can DELETE your admin profile and re-create it?

That would be the route I would take if it's available.

Resetting a Dashboard Administrator's Password 

[RWelch]

At any point in time was SAML/SSO ever enabled?  If so, password reset emails are not sent (login must go through the IdP).

[alemabrahao]

Do you have any other admins in the organization who can reset the password?

It's advisable to always have at least two administrators in the organization.

Good luck.