Unable to push/pull whitelisted Android apps

Schweb
New here

Unable to push/pull whitelisted Android apps

Hey everyone

 

This is my hail mary throw as the client's license doesn't have Meraki ticket or phone support

 

I can see apps installed on iOS devices

 

Outlook: 

 

Schweb_7-1694500752518.png


Can't see app installing on Android however

 

Schweb_8-1694500784874.png

 

 

I've enrolled 40+ devices into Meraki MDM

 

The Android devices aren't able to have Teams/Outlook/MS Auth app pushed out. Getting the below error in event log

 

Update Android auto update mode response received

 

"success: false, status: Failed: unable to change Google Play update modes"

 

Screenshot_195.png

 

Update mode is high priority

 

Schweb_4-1694500142805.png

 

 

Same thing occurs when selecting the individual device and pushing the apps out

 

I can see the app in the Meraki SM app on the Android phone, but when I click download, the error I get is "no installation source found"

 

I've searched high and low for more information but I can't get a hit on the error in the event log. 

 

Enrolling devices using Work Profile

 

Schweb_3-1694500020288.png

 

 

MDM is enrolled into Android Enterprise

 

Schweb_0-1694499325553.png

 

Tags on apps in apps list: 

 

Schweb_2-1694499864976.png

 

SM and profile are on the device

 

Schweb_0-1694499625961.png

 

No geo fencing

 

Minimal tags - just Android or iOS so the respective apps know where to go

 

Do I have to match owners to devices? 

 

Schweb_1-1694499829923.png

 

One user that can't get apps has been on multiple iOS devices before

 

Schweb_6-1694500646730.png

 

 

Security policies are very lax, no restrictions

 

Thanks in advance

 

I'm willing to try anything

 

 

 

 

 

 

 

1 REPLY 1
JosRus
Meraki Employee
Meraki Employee

Hi Schweb!

 

I'm looking at specifically the error "no installation source found" received when trying to manually push apps to those devices. 

 

Based on your screenshot showing the update mode as high priority, it seems the data is hosted in Asia-Pacific.

 

If you go to the client device, click on "missing" under the "Apps" section, and click on the specific app name, does it show an App source whose region differs from the device's physical location itself? I'm thinking there could be an issue trying to fetch it from a certain store's region it would not originally reach to, which results in a response that there's no source to install from. 

 

Please let me know if you can modify that field, and if it changes the outcome or results in a different error.

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