cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transfering equipment and licenses

Highlighted
New here

Transfering equipment and licenses

Hi, I'll start by saying I work in commercial property management. I recently recovered meraki equipment from a now-defunct political campaign. And was paid to remove all contents of the space they had used. This equipment is now legally mine. But I can't get in contact with the original admin to transfer the licenses. How would I go about getting this resolved?

5 REPLIES 5
Highlighted
Kind of a big deal

Re: Transfering equipment and licenses

Highlighted
New here

Re: Transfering equipment and licenses

I've tried contacting support but they don't respond to my emails. I tried calling the support number but it asks for an 8 digit support key that my account doesn't have.
Highlighted
Kind of a big deal
Kind of a big deal

Re: Transfering equipment and licenses

@vfiori 

 

Unfortunately if you cannot get the existing admin to add you as an admin or transfer to you then the equipment has no value.  If you were contracted to clear the site with the expectation that the items could be re-used then I would point out to them that unless you get the license, they have given you nothing.

Highlighted
New here

Re: Transfering equipment and licenses

I'll keep looking for any documents detailing contacts. On the legal side of this, the equipment could be considered reparations. I just don't want to toss roughly $2k of barely used equipment into the can. The worst part of this all is even getting contact with anyone over this.
Highlighted
Kind of a big deal

Re: Transfering equipment and licenses

Only the original admin can transfer the licences and kit.

 

If you can't recover their login details then the kit is now worthless.  Bin it.

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.