New admin unable to receive confirmation email

[tmcc]

I've created a new admin account, but the new admin is not receiving the Meraki confirmation email. Even after resending the confirmation, no email is received. I checked the mail flow and nothing is reaching our email server.

[alemabrahao]

I suggest you open a support case. Have you checked your spam folder?

[tmcc]

Created ticket, awaiting their reply. Have inspected spam/junk folders, but no correspondence received. Even scrutinized mail routing, yet still nothing.

[alemabrahao]

Unfortunately, we in the community are unable to help with this case; only Cisco Meraki support can provide that assistance.

[BlakeRichardson]

I'd go back to basics and confirm that your entire domain is receiving emails and rule out any issues with DNS and MX records. 

[tmcc]

I’ve checked everything and nothing appears to be wrong. I can receive emails from everyone except Meraki.