Meraki Dashboard - New Devices not registering

SOLVED
pratikvyas
Meraki Employee
Meraki Employee

Meraki Dashboard - New Devices not registering

Hello,

 

Meraki Dashboard is currently experiencing an issue with newly added devices, devices that has been offline for too long or just moving a device from one network to another are not able to register and be online within Meraki Dashboard. It is being treated with the highest priority and our Dev team is already on it. Please check this post for updates as they will be posted here as they become available. 

 

This is not affecting any devices that are already registered and online within Meraki Dashboard. 

 

Thank you for your patience while we get this resolved. 

1 ACCEPTED SOLUTION
pratikvyas
Meraki Employee
Meraki Employee

Hello,

 

Thank you for your patience while we were working on this. A fix has been deployed and we can see devices are now registering successfully within Meraki Dashboard. If there are devices that do not show online in the next hour or so, please verify that there are no upstream issues that would prevent Meraki devices from registering with Meraki Dashboard. If the issue persists after those checks, please reach out to Meraki Support.

 

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1 REPLY 1
pratikvyas
Meraki Employee
Meraki Employee

Hello,

 

Thank you for your patience while we were working on this. A fix has been deployed and we can see devices are now registering successfully within Meraki Dashboard. If there are devices that do not show online in the next hour or so, please verify that there are no upstream issues that would prevent Meraki devices from registering with Meraki Dashboard. If the issue persists after those checks, please reach out to Meraki Support.

 

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