Map & floor plans not working properly with CW9166

[cmr]

On the Map you don't get a proper icon for any CW9166 APs and they don't show any details, see below:

Note how the MR52 in the bottom left shows connected clients over the day and when hovered over shows more information, whereas the 9166s just have the tail with no number and when hovered over, just the AP name.

Has anyone else seen this with either 9166s or other new models?

[jbright]

I see the same thing and I pointed it out during the beta test of the CW9166, but nothing has been done yet to correct it.

[gabtoub]

Hi ! We also have the same problem, for all marker values, including AP name or usage, nothing displayed with 9166s (Firmware 29.4.1) - CW9166s are at the right and MR56s are at the left of the screenshot : 

[EricI]

Same behaviour observed with CW9164 (no surprise) - got me confused for a while since there was no icon to "drag" when placing them in the floor plan 😄 

[gabtoub]

Also with CW9166i, we observed that model search is not working, with other APs no problem at all, tried on multiple networks equippied with 9166 :

Reported the issue by opening case, now waiting for support response, 

[carppdiem]

Just now noticed this with CW9164I. Two months now and no response yet from support? My customer will be complaining to me soon! 😞

[gabtoub · Accepted solution]

Hello all ! This problem seems to be fixed, i'm able to see the AP model, name, values for clients and usage with CW9166: 

Our APs are on 29.5.1 Firmware, 

Regards,

[cmr]

Thanks @gabtoub and double thanks for alerting me to the fact that you can change the marker values! 😎