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MX64 retaining access

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Conversationalist

MX64 retaining access

Hi,

 

I have recently joined a group of company where they have MX64 installed between multiple branch offices and as expected unfortunately they do not have any access to these cloud based routers neither the company who had suggested and installed these units are any helpful to share the details. Thought to create a topic here because I also had tried calling meraki support but it is asking for customer support 8 digit number. All I have is a physical unit with me and serial number details. 

3 REPLIES 3
Getting noticed

Re: MX64 retaining access

You will need access to the Meraki dashboard for the organization that has your MX devices. 

Sadly, support cannot help you with this. You will need to ask the company that installed this equipment for admin access to the dashboard (if this allowed by them). 

 

Also check within your company, if there was an employee assigned to this project. They might have credentials for the dashboard. 

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Conversationalist

Re: MX64 retaining access

But is there a way to find out through meraki support regarding what email these devices are registered to. By the way what if I factory reset this device , can I take it under a new account?

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Getting noticed

Re: MX64 retaining access

Due to privacy issues, support cannot give out this info. Resetting the device will not help. It will simply re-fetch it's configuration from the cloud. (It may even never get online again, if there was custom config on the local config page)

I believe the easiest way would be through the installation company. 

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